Hub log-in problem: Authentication failed, please try again

Oops! You have made a mistake entering your username and/or password.

Your LENA Hub username and password are always the same as your LENA Online credentials. So, first make sure caps lock is off (classic!) and try again. If that doesn't work, here are your options:

  • If you can log into LENA Online by typing in your username and password from scratch, then the same credentials will work in LENA Hub. Try typing it out in Notepad and copy/paste it in to be sure you've got it right.
  • If you use a stored/prefilled password to log into LENA Online, you might just be "misremembering" it on Hub. You can look up your your stored password in Chrome so you'll have the right information. Or...
  • You can use the forgot password link in LENA Online to set a new LENA password, or to get an email containing your username. (If you're already logged into LENA Online, use the main menu to log out so you can access the Forgot Password link.)