LENA Start SupportUser Guides and Troubleshooting HelpLENA Hub for Start LENA Hub troubleshooting guideHub recorder error: LENA Online authentication failed. Please check your credentials and try again

Hub recorder error: LENA Online authentication failed. Please check your credentials and try again

This article addresses the LENA Online authentication failure occurring when a logged-in user connects a device.

If you are unable to log in, please see this article instead.

LENA Hub

This error occurs when a user who is already logged into Hub also logs into LENA Online and changes his or her LENA password. Any future action in LENA Hub is blocked because Hub is now using invalid user credentials.

The solution is:

  1. Close the error window.
  2. Allow any previously confirmed devices that are actively transferring or waiting to complete their transfers.
  3. Disconnect all devices.
  4. Click sign out (in the upper right beside your name). It's ok if the previously transferred files are still uploading or processing.
  5. Sign back in with the updated password.
  6. Reconnect one device at a time, as usual.