LENA Start SupportUser Guides and Troubleshooting HelpLENA Online for Start LENA SnapshotSnapshot errors: Wrong child, incorrect birth date, mistakes on responses

Snapshot errors: Wrong child, incorrect birth date, mistakes on responses

Mistakes happen. Common data entry errors include:

  • Snapshot item responses entered incorrectly
  • Snapshot assigned to the wrong child
  • Date of administration incorrect
  • Child's date of birth incorrect

The Snapshot needs to be deleted from the database, and the answers re-entered.

Why? The scores are calculated is based on the date administered. Changing the date doesn't force a recalculation/rescoring, so you'd just have bad data with a good date.

Contact LENA support to delete the Snapshot

Email [email protected], and provide the following:

  • Snapshot date
  • Snapshot ID
  • The child's LENA ID
  • The reason for the deletion.

We will confirm that the Snapshot has been deleted, and then you can re-enter the data.