LENA Start SupportUser Guides and Troubleshooting HelpLENA Online for Start Users & LoginsHelp: "No data to display because your user account is not configured with active associations"

Help: "No data to display because your user account is not configured with active associations"

Problem: User logs in but cannot access any data or resources. 

There is a banner stating, "No data to display because your user account is not configured with active associations. Contact your administrator to update your account."

LENA Online™ - Google Chrome

This message appear if the user's account:

  • has only View Child Name but is not associated with any active groups, or
  • has no permissions set at all

The LENA account administrator will need to link the View Child Name user to an active group and/or add permissions to the user's account.