Recent Updates
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Updated on: May 09, 2023
Upload failure
Manual LENA Hub for Start -
Updated on: May 05, 2023
Add a user (Admin only)
Manual LENA Online for Start -
Updated on: May 05, 2023
Add a user (Admin only)
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Updated on: May 05, 2023
Change a user's access permissions (Admin only)
Manual LENA Online for Start -
Updated on: Mar 08, 2023
Reporting Data export: Data from recordings
Manual LENA Online for Start -
Updated on: Feb 23, 2023
Hub recorder error: LENA Online authentication failed. Please check your credentials and try again
Manual LENA Hub for Start -
Updated on: Feb 22, 2023
Troubleshooting login problems on LENA Online
Manual LENA Online for Start -
Updated on: Oct 26, 2022
Troubleshooting LENA device errors and symptoms
This article describes recorder symptoms you may experience and what to do about them.
If you are unable to resolve the problem with the information in this article, please contact LENA Support
- 866-307-6534
- [email protected]
and provide the following:
- Your name
- Your organization
- Recorder serial number (usually found on a silver sticker on the back of the recorder)
- Brief description of the problem, including any error code shown on the recorder message display
- Confirmation that you have attempted the recommended course of action, if any
If the problem involves connecting to the software or transferring a recording, please also:
- include your LENA software Product Key (under Help/About on the Client Manager screen)
- send your Error Report
Manual LENA Device -
Updated on: Oct 11, 2022
Troubleshooting: Can't log in on LENA Hub
Manual LENA Hub for Start -
Updated on: Sep 19, 2022
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