This article describes recorder symptoms you may experience and what to do about them.  

If you are unable to resolve the problem with the information in this article, please contact LENA Support

• 866-307-6534
• [email protected]

and provide the following:

• Your name
• Your organization
• Recorder serial number (usually found on a silver sticker on the back of the recorder)
• Brief description of the problem, including any error code shown on the recorder message display
• Confirmation that you have attempted the recommended course of action, if any

If the problem involves connecting to the software or transferring a recording, please also:

• include your LENA software Product Key (under Help/About on the Client Manager screen)
• send your Error Report